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Miscellaneous

My FitFlops are defective/malfunctioning - how can I get new ones?

Please return any problematic FitFlops to the store where you bought them where they should offer you a full refund if the FitFlops have an obvious manufacturing fault. You may need your proof of purchase and each store has a slightly different policy so check with them first.

 


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My FitFlops are uncomfortable/don't fit, etc.

While this is not a common complaint, we have heard that FitFlops have had the odd ‘run-in’ with very narrow feet. If you have ordered or bought the wrong size (and haven’t worn your FitFlops yet), please return them to the retailer or online website you bought them from for a refund or exchange. At FitFlop Headquarters, as we don’t sell individual pairs of FitFlops, we unfortunately cannot process individual returns or exchanges.


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I want my FitFlops in another colour, will you make be making new colours?

FitFlops are currently offered in light blue, red, and black. A gorgeous silver FitFlop will launch in Autumn 07, and we will have several new designs available next year. Please sign up to our e-mailing list so we can update you when new colours/styles come in.


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My FitFlops fit very loosely - is that ok or have I picked the wrong size?

FitFlops have been engineered to fit a standard European width fitting. In a few instances – mostly in the US- women who have a narrower fit have found the upper webbing a bit loose in their normal size and have fit one size down more comfortably. (Because the footbed has a generous length, there is no issue of length when width is reduced.) We are in the midst of engineering next season’s FitFlop fit, and will attempt to overcome this issue so that the fit is more universal across all continents.


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The straps are too loose/ have stretched - what can I do?

The webbing on the FitFlop is not elasticated and should definitely not stretch. However, as with any footwear product, with continual wear, the footbed may have compressed slightly, leading to a looser feel across the upper. Normally this would not alter the fit, but rather custom mold to your foot, making the FitFlops feel even better.

If by some odd chance, you feel that your FitFlop straps are stretching (we’ve never seen this happen but did get one person who thought it had happened), please feel free to return them to us and we’ll take a look at them!


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I love my FitFlops, but would like to wear them during the winters too - will you be making a winter collection?

We are planning to make a warmer winter FitFlop Boot, but don’t plan on launching it until it’s perfect. If you would like us to let you know when the FitFlop Boot launches, please sign up for our e-mailing list and you’ll be one of the first to see pictures of available styles and sizes.


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If I sign up to your e-mailing list will you share my details?

No. Your contact details will only be used to update you on the latest FitFlop progress, in-stock dates, new styles, special offers, and possibly for user 'polls'. We appreciate any feedback you can give us if you've been wearing a pair!


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Are they made by the MBT Company?

Not at all. FitFlops are manufactured in China at one of the world's leading specialist sports shoe organizations. FitFlops have no affilliation whatsoever with MBTs, nor do they share the same midsole technology as MBTs. The unique technology in the midsole of the FitFlop was developed by Dr David Cook and Darren James at the Centre for Human Performance at London's South Bank University. (For more information about the technology, click on WHY WEAR FITFLOPS ) ?


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My FitFlops squeak. Why?

This one puzzles us, as we've heard it about 10 times (when over a million pairs of FitFlops have been sold), so we knew some people experience the squeaking phenomenon, but that it was more 'rare' than 'regular'. So we got up and walked around in our offices. All of us. In all styles and colours of FitFlops. No squeaking. And then we decided to take them outside in the hottest possible weather and walk. Still no squeaking. And then one of us had a pedicure, came back in her FitFlops right after, and : squeaking. So we've tested out the FFSF (FitFlop squeaking factor) with a random assortment of high street foot creams and it seems that squeaking may be related to wearing foot cream with your FitFlops. It didn't happen to all of us, but at present, it's our best guess.


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